Refund policy

Return and Refund Policy

All sales are considered final.

Refunds are at the sole discretion of the seller and may or may not be approved, except where required by law.

We do not accept returns or exchanges for:

Change of mind
Buyer’s remorse
Expected condition variance within normal collectible standards

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.

Please include:

Order number
Clear photos of the packaging
Clear photos of the item

Claims submitted after this window may not be eligible for review.

What Qualifies as Damage

The following are not considered damage:

Minor print or manufacturing imperfections
Publisher defects outside of our control
Condition variance within standard collectible grading ranges (generally 9.2 or better)

Non-Returnable Items

The following items are not eligible for return or refund, unless required by law:

Graded books
High-value or limited items
Items reported outside of the 48-hour claim window

Approved Claims

If a claim is approved, we will provide a resolution consistent with applicable law. This may include:

Replacement (if available)
Store credit
Refund to the original form of payment

We reserve the right to determine the appropriate resolution based on the situation.

Refunds

Refunds are not guaranteed
Approved refunds are issued to the original form of payment
Shipping costs are non-refundable, unless the issue is due to our error

Chargebacks & Abuse

We reserve the right to:

Deny claims that do not meet policy requirements
Refuse service to customers who abuse return, refund, or chargeback processes

Customer Service

Customer service is available Monday through Friday, 8:00 AM – 5:00 PM (PST).

Responses may take up to 72 hours (3 business days). Most inquiries are answered sooner, but during high-volume periods, please allow the full response window.

All claims and inquiries must be submitted through our website.

Legal Notice

This policy is intended to comply with California consumer protection laws.

Nothing in this policy limits your rights under California law, including your right to remedies for goods that are defective, damaged, or not as described.