Refund policy

Return and Refund Policy

All sales are considered final.

Refunds are at the sole discretion of the seller and may or may not be approved, except where required by law.

We do not accept returns or exchanges for:

  • Change of mind
  • Buyer’s remorse
  • Expected condition variance within normal collectible standards

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.

Please include:

  • Order number
  • Clear photos of the packaging
  • Clear photos of the item

Claims submitted after this window may not be eligible for review.

What Qualifies as Damage

The following are not considered damage:

  • Minor print or manufacturing imperfections
  • Publisher defects outside of our control
  • Condition variance within standard collectible grading ranges (generally 9.2 or better)

Non-Returnable Items

The following items are not eligible for return or refund, unless required by law:

  • Graded books
  • High-value or limited items
  • Items reported outside of the 48-hour claim window

Approved Claims

If a claim is approved, we will provide a resolution consistent with applicable law. This may include:

  • Replacement (if available)
  • Store credit
  • Refund to the original form of payment

We reserve the right to determine the appropriate resolution based on the situation.

Refunds

  • Refunds are not guaranteed
  • Approved refunds are issued to the original form of payment
  • Shipping costs are non-refundable, unless the issue is due to our error

Chargebacks & Abuse

We reserve the right to:

  • Deny claims that do not meet policy requirements
  • Refuse service to customers who abuse return, refund, or chargeback processes

Customer Service

Customer service is available Monday through Friday, 8:00 AM – 5:00 PM (PST).

Responses may take up to 72 hours (3 business days). Most inquiries are answered sooner, but during high-volume periods, please allow the full response window.

All claims and inquiries must be submitted through our website.

Legal Notice

This policy is intended to comply with California consumer protection laws. 

Nothing in this policy limits your rights under California law, including your right to remedies for goods that are defective, damaged, or not as described.

Right of Withdrawal (EU Customers)

Your Right to Cancel

If you are a customer located in the European Union, you have the right to withdraw from (cancel) your purchase within 14 calendar days of receiving your order, without giving any reason. This right is provided under the EU Consumer Rights Directive (2011/83/EU). 

The withdrawal period begins on the day you (or a third party you designate, other than the carrier) receive the goods. For orders containing multiple items delivered separately, the period begins when you receive the last item. Your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires. You can do this by:

  • Email: dlconlineorders@gmail.com
  • Online: 

Effects of Withdrawal

If you withdraw from your purchase, we will reimburse all payments received from you, including standard delivery costs (we do not reimburse the additional cost of any expedited delivery option you may have chosen). 

We will make the reimbursement within 14 business days of the day we receive the returned goods, or the day you provide evidence of having returned the goods, whichever is earlier. 

We will use the same payment method you used for the original transaction, unless you have expressly agreed otherwise.

Returning the Goods

You must return the goods to us without undue delay, and no later than 14 calendar days after you notify us of your withdrawal. 

Please send returns to:

Darklord Collections
160 N. 16th Street
Suite 400
Sacramento, CA 95811

You are responsible for the direct cost of returning the goods, unless we have agreed to bear that cost or we failed to inform you that you would be responsible.